Terms & Conditions

Havana Airport Transfer- Terms and Conditions

Key facts

1. Make sure your phone is on at the time of pick-up, so you can be contacted.

  1. Running late? We will wait for you! Your booking includes 15 minutes of waiting time - or 60 minutes if your pick-up point is at an airport. As long as we know your flight details, we will adjust your pick-up time to factor in any delays.

3. Your confirmation email should arrive as soon as you book. Please take the time to read through and double-check all the details.

4. Make sure you leave enough time to get to your destination. Our estimated journey times do not take into account traffic conditions and other unforeseen circumstances - or your own travel requirements (e.g. how long before take-off you need to check in at an airport).

5. If your plans change, you can cancel your trip free of charge - from 72 (seventy two) hours before the scheduled pick-up time. This is dependent on the Transport Service Provider. You will be notified of the relevant cancellation policy during the booking process.

6. Please read the pick-up instructions carefully. We will send you our service provider's contact details no later than 24 hours prior to your journey. If you have any problems, just get in touch.

7. Confirm your destination with your driver before setting off.

8. Rate us - and help us deliver an even better service.


1. Contractual Relationship

1.1 Havana Airport Transfer is a trading name of Ridecabs SRL , which is a limited company registered in Italy (Company Number (P.IVA): 11425789), whose registered office is at via domenico de dominicis 13, Rome ('we', 'us' 'Ridecabs and Havana Airport Transfer').

1.2 These terms and conditions (the 'Terms'), together with your Booking made in accordance with the Terms, constitutes a contract for the Services between You and the Transport Service Provider which is entered into by You and by us acting as agent for and on behalf of the Transport Service Provider. We are not responsible for, and shall have no liability in respect of, any acts or omissions of the Transport Service Provider including, without limitation, any failure or delay to supply the Services or otherwise affecting the Journey which is caused by the Transport Service Provider.

1.3 These Terms shall apply to all contracts for the provision of our Services to the exclusion of all other terms and conditions.

1.4 No conduct by Havana Airport Transfer shall be deemed to constitute acceptance of any other terms.

1.5 However You choose to book, it is important to understand how and when and with whom a contract is formed. The technical steps required for a contract to be formed are as follows. When we offer the Services on the Website, we are inviting You to make an offer to purchase the Services from the Transport Service Provider. You do not make this offer until You choose to do so by clicking 'Book Now' on our 'Payment Details' page.

1.6 You will have made us, acting as agent for and on behalf of the Transport Service Provider, an offer to purchase the Services once You have clicked 'Book Now'. We will have accepted this offer, acting as agent for and on behalf of the Transport Service Provider, once we have (i) received the necessary payment and (ii) emailed your Booking confirmation to You.

1.7 We may change the Terms from time to time and You are advised to check the Website to consider any changes to the Terms which apply to you and/or any Passenger.

1.8 Without prejudice to the provisions of clause 17, your purchase of the Services and the provision of the Services is subject to the corresponding laws of the country and/or state in which the Journey takes place.

1.9 The Terms apply to any Booking that You make on or through the Website, so You should make sure that You are aware of their contents. The Terms contain important exclusions and limitations of liability.

1.10 Your Booking on the Website is conditional on You accepting the Terms. If You do not agree with any part of them, You must not proceed with your Booking. By confirming that You wish to book the Services through the Website You indicate that You have read and understood and accept the Terms. If there is any part that You do not fully understand, or if You have a query about the Services, please contact us.

1.11 If You have any questions, please feel free to contact us. Please note that any contract referred to in the Terms will be with You and all correspondence will be sent to the address given by You during the booking process, even where a third party actually pays for the Services. For the avoidance of doubt, nothing contained in the Terms shall entitle any third party other than the Transport Service Provider to any benefit or rights pursuant to the Contracts (Rights of Third Parties) Act 1999.


2. Interpretation

Booking: means the booking of a Journey forming part of the Services.

You: means you, the person who makes a Booking.

Driver: means the person (or persons) allocated by the Transport Service Provider to drive the Vehicle throughout the Journey.

Drop Off Location: means the location set out in the Booking to which the Passengers are to travel.

Pick Up Location: means the location at which the Customer has agreed to meet the Vehicle and Driver.

Pick Up Time: means the local time (using the local time applying at the Pick Up Location) at which the Customer has agreed to meet the Vehicle and Driver.

Journey: means the travel between the Pickup Location and the Drop-off Location as agreed in the Booking, which shall include any subsequent additional and/or amended travel agreed between the Passengers and the Driver or Transport Service Provider (as appropriate).

Passengers: means the person(s) making the Journey (which shall be You and/or (if applicable) any other persons) and 'Passenger' shall mean any one of them.

Services: means the arrangement and supply of vehicle and driver transport services.

Transport Service Provider: means the supplier of the Vehicle and Driver for a Booking, details of which shall be supplied to You (and subject to any changes which may, at havanaairporttransfer' discretion, be made and notified to You at any time prior to the Pickup Time).

Vehicle: means the vehicle type to be used to complete the Journey set out in the Booking.

Website: www.havanaairporttransfer.com


3. Our Obligations

3.1 We will endeavour to ensure that the Transport Service Provider allocates the Vehicle requested in the Booking to complete your Journey although we are unable to guarantee the make and model. When this is not possible we will use our reasonable endeavours to obtain a replacement Vehicle which is of the same standard as the Vehicle requested in the Booking.

3.2 We will provide the Transport Service Provider with details of the Booking.

3.3 Once we have received confirmation from the Transport Service Provider that your Booking can be fulfilled we will send a confirmation email and confirmation text message with your Booking details to the email address and phone number given during the booking process and take payment for the Booking.

3.4 No later than 24 hours prior to your Pick Up Time, we will send an email containing emergency contact details for the Transport Service Provider to the email address given during the booking process.


4. Your Obligations

4.1 Although we strive to ensure the accuracy of the information on this Website, neither we nor our affiliates, suppliers or agents can be held responsible by you, the Booker, for the accuracy of such information. The images displayed on our Website are for illustrative purposes only. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all information provided on this Website.

4.2 You must ensure that you have provided us with full and accurate details of the requirements for your Booking, including, but not limited to, accurate timings (using the local time applying at the Pick Up Location) for the Pick Up Time, Pick Up Location, Drop Off Location and, where applicable, flight number, train times or ferry times.

4.3 You must ensure that you check that your Booking details are complete and accurate.

4.4 You must ensure that the Passengers have reserved sufficient time to reach your/their destination when arranging the Pickup Time, taking into consideration the possibility of delays caused by traffic accidents or congestion, the weather conditions, or local events.

4.5 You must ensure that the Passengers are at the Pickup Location at the Pickup Time.

4.6 You must provide us with valid contact information to enable us to contact you if necessary and provide you with information regarding your Booking.

4.7 You must ensure that you and/or the Passengers (as appropriate) have a telephone, with the contact number you have provided, switched on and with you and/or the Passengers (as appropriate) at the Pick Up Time and for the duration of any waiting time as set out at clauses 6.3 and 6.4.

4.8 You must ensure that any Passengers under the age of 16 are accompanied by a responsible adult.

4.9 All Passengers must be fit to travel. Drivers, acting reasonably, reserve the right to refuse the Services to any person who is considered unfit to travel, or who is abusive, intoxicated, underage, or if carriage of any such Passengers and/or luggage would cause the Driver to be in breach of any applicable traffic and/or road safety regulations, or may damage the Vehicle. We will not be liable for the completion of any travel arrangements, nor for any refund, compensation or any other costs whatsoever that You and/or any of the Passengers (as appropriate) may incur in such circumstances.

4.10 You must ensure that You have chosen the appropriate vehicle category for your needs. When choosing your vehicle category You should consider the number of Passengers travelling in the Vehicle and the amount of luggage space required and check that the Vehicle meets your needs.

4.11 You are responsible for ensuring that the Passengers comply with all provisions of the Terms where necessary or required to enable You to comply with the Terms, and You shall be liable for all acts and omissions of the Passengers.